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Frequently Asked Questions
SHIPPING
Yes, we offer worldwide shipping with delivery in just 3 days. Additional customs and duties may apply depending on your location.
We offer free shipping on all orders. Express delivery is available for an additional AED 50, and Cash on Delivery has an extra fee of AED 25.
Local delivery within the UAE takes 1 day. International shipping takes up to 3 days, depending on your location.
Yes, once your order is shipped, you will receive a tracking number via email to monitor your shipment.
RETURNS & EXCHANGES
We accept returns within 3 days of receiving your order. Items must be in original condition with tags and packaging. Please contact our support team at info@lusserto.com for assistance.
Unfortunately, shipping fees are non-refundable.
PAYMENTS
We accept all major credit and debit cards, Tappy, Tamara, NO Cash on Delivery
We accept payments in AED, USD, GBP, QAR, SAR, KWD, BHD, and OMR.
CUSTOMER SUPPORT
You can reach us at info@lusserto.com. Our support team is available Monday to Friday to assist you with any inquiries.