Shipping policy
🚚 Shipping Policy
1. 📦 Shipping Options & Fees
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🇦🇪 Within the UAE:
Free shipping via Aramex. -
🌍 Outside the UAE:
A flat shipping fee of AED 150 applies. Orders are shipped via Aramex.
2. ⏱️ Delivery Timeframes
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🏙️ Local Delivery (UAE):
Orders are typically delivered within 1–2 business days. -
✈️ Worldwide Delivery:
Orders are typically delivered within 3–4 business days.
⚠️ Delivery times may vary based on your location and external factors such as weather conditions, public holidays, or peak seasons.
3. 🕒 Order Processing
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Orders are processed within 24 hours after payment confirmation.
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Orders placed on weekends or public holidays will be processed on the next business day.
4. 🔍 Tracking Your Order
Once your order has been shipped, you will receive an email confirmation with:
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📬 Your tracking number
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🔗 A link to track your shipment in real time
5. ❗ Issues with Delivery
If your order is delayed beyond the estimated timeframe, please contact us:
📧 Email: info@lusserto.com
📞 Phone: +971 54 565 1051
We will do our best to resolve the issue as quickly as possible.